Help & support
Have a question, found a bug or want to suggest an idea? Write to us — we answer every email.
In the app you can also use Profile → Send feedback: it adds the app and iOS version, which helps us fix problems faster.
I didn't get the sign-in code
Check the spam folder and wait a minute. Codes expire after one hour; you can request a new one.
My data didn't sync
Make sure you are signed in with the same email on both devices and connected to the internet, then open Profile → Account → Sync now.
How do I report someone in a chat?
Touch and hold a message and choose Report, or use the ••• button in the chat to report or block. We review reports within 24 hours.
How do I delete my account?
Profile → Account → Delete account. Your account, cloud data and photos are deleted immediately.